Our Service Guarantee

Prudential Real Estate in Sydney believes that before any property owner signs an agency agreement with a real estate agent, the agent should first sign a service and protection guarantee for the benefit of the vendor and seller alike.
Therefore, Prudential Real Estate is proud to provide the following service and protection guarantee to all of our clients across Sydney.
• Our advice on the expected selling price of the property is based on the most up-to-date comparisons. You can be assured that we will not inflate your expectations of your property’s price to lure your business.
• We will not disclose your reasons for selling to potential buyers, we understand that this could weaken your position in any negotiations with a potential purchaser.
• All communications will be kept in the strictest confidence.
• We will confirm all advertising copy with you to ensure your absolute satisfaction.
• We will always negotiate in your best interest.
• We will not advertise or indicate to any third party a price that we know you would not accept, this would created a “glass ceiling” price and could cost you many thousands of dollars.
• We will not provide property details to another agent without confirming with you first.
• One of our team members in Sydney will always accompany prospective purchasers on all property inspections.
• With any open house inspection the agent will not allow any prospective buyer to inspect your property until they have first provided their contact details in writing.
• All buyer enquires on the property will be recorded and maintained in our computer system.
• All inspections will be followed up with a phone call or text message from the agent who conducted the inspection who will pass on relevant feedback in writing by way of our dedicated online client portal.
• We will provide marketing meetings at a time and place to suit you as often as fortnightly.
Should we fail to comply with any of the above mentioned guarantees and we are unable to resolve the problem to your complete satisfaction within 48 hours, you have the right to terminate our agency agreement and pay nothing, except advertising or marketing expenses already in progress through other third parties.